Indonesia Job Vacancy

PT Bhakti Investama Tbk, one of the largest investment companies throughout Indonesia, owning business activities which cover a wide array and various business sectors, among others the sectors of Financial Services, Multimedia and Broadcasting, and Information Technology and Investment Portfolios.

One of its subsidiaries which is engaging in securities business, covering financial advisory, brokerage, underwriting and business research & development services, PT. Bhakti Securities, is currently seeking for visionary, high integrity, and persistence people to fill the following positions as:

HEAD OF CUSTOMER SERVICE

Responsibilities:

• Manage, control and ensure all Customer Service activities run according to Standard Operating Procedure (SOP), i.e. the process of customer’s opening and closing account, handling customer complaint, and the administration process linked to the activities.
  
• Coordinate and manage all Customer Service reporting tasks, including Customer’s Turnover Reports to management, and Customer’s Statement Account Reports to customers.
  
• Provide continuous employee training to ensure proper service and product knowledge.

Requirements:

• Career experience with the reputable Banking & Finance Industry, preferably from Securities Company
  
• Age : 30 - 35 years, graduated from a reputable University, holds minimum bachelor (S1) in any major
  
• Minimum 7 years working experience in Customer Service, in which 2 years served as Customer Service Head
  
• Has excellent knowledge in Bapepam and IDX regulations, and also WPPE licence from Bapepam.
  
• Fluent in English, both oral and written, computer literate, especially in Windows, Microsoft Office (Words, Excell, Power Point) and Internet
  
• High integrity and ability to work under pressure and tight deadlines, and has good customer service orientation skills, i.e. handling customer’s complaint skill, problem resolutions skill, and communication skill
  
• Good personality and appearance, good team work and cooperation as well as to perform as team leader.

If you are confident to meet our requirements, send your complete application & recent photograph to:

HRD DEPARTMENT
HR Department
PT. Bhakti Investama, Tbk
Menara Kebon Sirih 4th floor
Jl. Kebon Sirih No. 17-19
Jakarta 10340 - Indonesia

Or send to: aris@bhakti-investama.com