Indonesia Job Vacancy

Founded in 2003, the vision for EGUARDIAN was to build a broad based security and networking solutions company capable of delivering excellent solutions and services to our business partners and customers we partner with.

As a growing specialty distributor in security and networking for leading technology vendors in Asia, we strive to create an environment where our employees can flourish and cultivate their capabilities. Our business consists of a myriad of talented people from many disciplines, including sales, marketing, technical, operations and finance. Due to business expansion, EGUARDIAN is currently seeking team-oriented individuals, people with high adaptability to face the constant change and challenge of the infocomm security industry to join us as

Technical Consultant

Reporting to the Technical Manager, the Technical Consultant will provide pre-sales support (such as understanding customers requirements, presenting technical information about products and services, conducting product demonstrations and implementing, presenting/training at seminars, and responding to RFP's and RFI's) as well as post sales technical support to EGUARDIAN channel partners and end user customers via phone, e-mail and web. Strong fault isolation and root cause analysis skills are required to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. Regularly updating support cases to record progress of calls in call tracking system and documenting technical solutions and product information in the knowledge base is required. Work to reproduce customer issues and qualify escalations. Traveling may be required to customer sites to assist in fault isolation and root cause analysis.

• Managing support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner
  
• Consistent fault isolation and root cause analysis
  
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
  
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides etc
  
• Travel may be required to customer sites in the event of a critical situation to expedite resolution
  
• Provide on-call support 24x7 on an as needed basis

Requirements:

• Minimum 5-7 years experience as a Technical Support Engineer in the IT Network Industry
  
• Strong IP networking skills
  
• Excellent knowledge of Network Security a must (Routers, Switches, Firewalls, VPN, IPS etc)
  
• Extensive background in internetworking, LAN, and WAN technologies required
  
• Knowledge on desktop security preferred.
  
• Ability to effectively manage many different tasks simultaneously
  
• Strong interpersonal skills and desire to work in a dynamic and fast-pace environment
  
• Must have the ability to work autonomously, be self-motivated and a strong team player, no 9 to 5 mentality
• Must be willing to adapt as necessary to accommodate changes in industry and company direction
  
• Excellent communication skills, both written and oral
  
• University degree or equivalent experience

Interested candidates are invited to submit a comprehensive resume, stating expected salary and date of availability together with a recent photograph to the following:

Email: career@e-guardian.net