Indonesia Job Vacancy

PT. Vaia Indonesia (also known as Vaia Consulting, www.vaiaconsulting.com), is an end-to-end solution and service provider focusing on certain areas of business systems using proven and practical methodologies, tools and our partners’ best-of-breed technologies. Staffed with experienced consultants and industry practitionaires, Vaia focuses on Financial Risk Management, Corporate Performance Management, and Data Management.

Our high-quality solutions are supported by our international partners, Experian Decision Analytics and Informatica. Vaia Consulting is currently seeking candidates for:

Call Center Agent
Call center Agent will be responsible to answer all incoming call from client user, record all complaints related to the application and provide first level support to resolve the issue. Escalate the un-solved case to Application support team for further action.

Key responsibilities will include:

• Answering call from client user
  
• Record / Log all incoming call
  
• Provide 1st level support to client user
  
• Escalate case to Application Support team for further action
  
• Ensure all call responded and resolved within SLA
  
• Submit daily call center activity report

Qualification for a call center agent :

• Male or female maximum age 30
  
• Minimum qualification D III (Diploma) IT related
  
• Have a good and pleasant communicate skill
  
• Good Common English speaking
  
• Ready to work in 3 rotating shift
  
• Ability to operate computer
  
• Highly discipline and client satisfaction oriented personality
  
• Independent and pro-active in problem solving
  
• Experienced in similar position will be an added advantages

J2ME Programmer
General Requirement:

• Fresh graduate is considerable
  
• Min 1 year experience
  
• Ability to work under pressure

Technical Requirement:

• Having knowledge about J2ME
  
• Having experience in mobile banking will be an advantage

Application Support
You will be responsible for the Microfinance core-banking system rollout activities. You will participate actively in implementing, training, supporting, maintaining and troubleshooting/ fixing customers’ solutions at site. You are also involved in implementing upgrades and changes to their environments. You will work very closely with named customers and also with Application’ s local partner. You need to have goodcommunication skills, enjoy traveling and meeting people and trouble-shooting, basic knowledge of project management is a plus.

Key responsibilities will include:

• On Site (customer’s office) implementation
  
• Application configuration and setting
  
• Application and connection testing
  
• Application Training
  
• Application Support

Qualifications for a Application Support Engineer are:

• Technical background IT
  
• Ideally 2 years experience in similar positions
  
• Excellent customer-oriented and service-minded approach
  
• Ability to work under tight schedule and pressure
  
• International project and core-banking experience is major advantage
  
• Strong written and verbal Englishcommunication skills
  
• Team oriented
  
• Contractual 6 months extendable and chances to become permanent

Interested candidate can send email to mega.sary@vaia. co.id with indication of "Call Center Agent" or "CC" or “Application Support” or "J2ME Programmer" in the Subject column.

Competitive remuneration package will be offered to selected candidate. Only qualified candidate will be notify