Job Vacancy as Concierge at Karma Kandara - Unggasan - Bali
Karma Kandara is currently searching for an experienced CONCIERGE to be part of our team.
Based in Ungasan - Bali, the Concierge will provide immediate, personalized and high quality of service for all guests when they stay in the resort; professionally interact with them to get feedback by doing regular visit to the outlets and conducting personalized calls during the guests’ stay. To assist the company/Sales department in promoting/ selling villas to achieve company’s programKey Responsibilities :
· To greet guests at the desk and do check in/registration in the absence of the GSA and escort them to the villa and to provide proper rooming/room orientation.
· To ensure arrival villas are inspected prior to guests check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
· To check guests’ feedback about their villa they are staying, in making sure we provide service as they expect/request and to provide an extra personal touch that we can show to them that we care.
· To implement and maintain guest recognition program.
· To handle guests’ complaints, inquiries, and comments. Log them in the system and initiate appropriate actions and follow ups.
· To conduct hotel site inspections for buyers or potential or walk in guests
· To maintain up-to-date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested by guests.
· To upsell all villas, spa and others facilities to gain revenue for the hotel
· To entertain guests at the outlets on daily basis and get as much as possible feedback from them
· To follow up issues, if any, to the respective department directly or Supervisor/Manager on duty and to ensure the issues are handled in a professional way and to the level of guest satisfaction
· To provide all guest letters required by the hotel on timely manner
· To carry out administrative assistance required by the guests or hotel and to be done on timely manner
· Maintains a high standard of personal hygiene, dress, uniform, and body language
General Requirements :
· Possess at least a Bachelor in Tourism Management or equivalent.
· Previous Hotel experience in a 4/5 star hotel environment at least 2 years, in the role of Concierge/ Guest Relations. Have worked overseas is advantage.
· Speak other foreign languages than English is an advantage
· Possess strong communication skills both in written & verbal communication
· Excellent command of English, both spoken and written
· Guest service oriented; demonstrate an excellent customer service skills.
· Has a professional demeanor
· Proficiency in Microsoft Office application. Knowledge of Fidelio/Opera
· Able to work under pressure. Work at maximum of time or flexible time during business needs
· Pleasant physical appearance strong stamina
· Able to drive a car and posses a valid driving license is advantage.
Interested candidates, please email or write in with detailed resume providing education background, experience and a recent photograph, outlining how your experiences and skills could bring value to us.
Please address it to the Manager of Human Resources at : hrmgr@karmakandara.com
The closing date for applications is 15 August 2011.
We shall contact only short listed applicants.
Categories:
Front Office,
GSA Spv.
