Indonesia Job Vacancy

Teleperformance is the global leader in CRM and Customer Contact Centre Managed Services. Listed on the Paris Stock Exchange, it is founded in 1978 in Paris and now has operations in 45 countries around the world with over 85,000 employees. Recently, Teleperformance has been ranked the worldwide leader by reputable international research organizations like IDC and Data monitor.

Job Title: IT Assistant Manager
Report to : IT Manager
Job Summary : Manage IT Department daily operation, project implementations, and people / staff management

Key Responsibilities and Accountabilities :

• Manage IT Department day to day operation : manage service request, resource allocation, completion of service request, daily IT support and IT maintenance tasks
  
• Manage IT project : project management from end to end; from project initiation, planning, execution, closing, including project costing analysis and project budget management
  
• Manage IT Staff and resources : supervise & lead IT staff

Qualification Requirement :

• Bachelor Degree in computer science, computer engineering, electronics and communications engineering or other IT related course
  
• Minimum 2 years experience as IT Assistant Manager or IT Project Manager
  
• Has technical expertise in either one of the following : Application Development (Programming); or Network & IT Infrastructure; or Telephony System Engineering
  
• Accountable, responsible, reliable
  
• Able to work and communicate with clients, users, team members, and vendors from various level
  
• Good planning, analysis and decision making , negotiation and managerial skills
  
• Good in documentation and can work in systematically order
  
• Good communication skills both in English and Bahasa Indonesia
  
• Preferably has ITPM / CompTia Project+ certificate
  
• Preferably has experience working in a Call Center

Should you be interested in this exciting position, please send your resume to : tpid_it@teleperformance.com.sg